?️Orders & Products

• How do I place an order?

  Simply browse our products, add items to your cart, and proceed to checkout. It's quick, secure, and intuitive.

• Can I modify or cancel my order after placing it?

  Yes— before dispatched you can cancel your order

• Do you offer bulk or wholesale pricing?

  Any product you order will have a discount depending on the product, but there is no discount on FMCG products (like food items).

• Are the products shown in stock?

  Yes, all items displayed on our site are currently available unless marked as “Out of Stock.”

• 5.How do I know which size to choose?

  Each product page includes a detailed size guide to help you find the perfect fit.

   

? Shipping & Delivery

• What shipping options are available?

  We offer standard, express, and same-day delivery in select areas. Options are shown at checkout.

• How long does delivery take?

  Delivery typically takes 6–7(flexible) business days depending on your location and shipping method.

• How can I track my order?

  Once shipped, you’ll receive a tracking link via email or SMS to follow your package’s journey.

• What should I do if my package is delayed or lost?

  Contact our support team and we’ll work with the courier to resolve the issue promptly.

? Returns & Refunds

• What is your return policy?

  You may return unused items within 6 - 7 (flexible) days of delivery. Some exclusions apply—see our full policy here.

• How do I initiate a return or exchange?

  Visit our “Returns” section and fill out the request form. We'll guide you through each step.

• Are there any items that cannot be returned?

  Personalized, hygiene-related, or clearance items may be final sale. These will be labelled accordingly.

• When will I receive my refund?

  Refunds are processed within 5–7 business days once the returned item is received and inspected.

• Do I have to pay for return shipping?

  Return shipping is free on defective or incorrect items. For all other returns, a small fee may apply.

   

? Payments & Billing

• What payment methods do you accept?

  We accept credit/debit cards, UPI, Paytm, Net banking, and popular wallets like Google Pay. Shivam pay wallet.

• Is my payment information secure?

  Absolutely. We use advanced encryption and comply with top-tier security protocols.

• Why was my payment declined?

  This may happen due to incorrect info, insufficient funds, or bank restrictions. Try another method or contact your bank.

• Can I use multiple payment methods for one order?

  Currently, only one payment method per order is accepted.

• Do you offer EMI or installment options?

  Nope

? Account & Support

• Do I need an account to place an order?

  Yes

• How do I reset my password?

  Go to the login page and click “Forgot Password.” We’ll send you a reset link via email.

• How can I contact customer support?

  We’re available via live chat, email, or WhatsApp. Visit our “Contact Us” page for all options

? Promotions & Discounts

• Can I use more than one discount code?

  Only one promo code can be used per order, unless otherwise stated.